About
Highly results-driven professional with a Bachelor's in Chemistry, leveraging a diverse background across customer experience, IT management, quality assurance, and administrative leadership. Adept at optimizing operational systems, enhancing client relations, and driving digital transformation initiatives to improve efficiency, ensure compliance, and foster growth. Proven ability to analyze complex data, implement strategic improvements, and lead cross-functional collaborations to achieve measurable business outcomes.
Work
ALAT by Wema Bank
|Customer Experience Officer
Lagos, Lagos, Nigeria
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Summary
Led digital customer support and experience optimization for ALAT by Wema Bank, achieving significant improvements in customer satisfaction and operational efficiency through strategic initiatives.
Highlights
Contributed to a 25% improvement in customer satisfaction scores by refining feedback loops and optimizing escalation handling procedures.
Developed a comprehensive knowledge base, reducing average resolution time by 30% and improving operational efficiency.
Supported the rollout of new digital banking features through customer education campaigns, increasing adoption and engagement.
Analyzed customer feedback and service data to identify patterns, recommending process improvements that enhanced user satisfaction.
APICP LP67
|Executive Assistant
Lagos, Lagos, Nigeria
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Summary
Provides comprehensive administrative and strategic support to executives at APICP LP67, optimizing operational efficiency and decision-making through robust system development and coordination.
Highlights
Streamlined scheduling and travel management systems, reducing administrative overhead and improving workflow predictability.
Created reusable communication templates and briefing packs that increased executive decision readiness.
Built a centralized digital documentation repository, reducing document retrieval time and improving compliance.
Managed comprehensive administrative support including calendar management, correspondence, and confidential record maintenance.
Boblink Worldwide Logistics
|IT Manager
Ikeja, Lagos, Nigeria
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Summary
Managed critical IT infrastructure and operations for Boblink Worldwide Logistics, implementing proactive strategies to enhance network availability and strengthen technology investment decisions.
Highlights
Implemented a proactive maintenance strategy that improved network availability and established standardized escalation procedures across departments.
Developed a structured governance model for system updates and asset documentation, improving compliance and reducing compatibility conflicts.
Authored technical and commercial proposals that informed vendor selection and resource allocation, strengthening technology investment decisions.
Designed and maintained the company's LAN/WAN and network operations to ensure uninterrupted access to mission-critical systems.
Nigerian Airspace Management Agency (NAMA)
|Administrative Officer (GM Surveillance Dept.)
Ikeja, Lagos, Nigeria
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Summary
Provided essential administrative support to the GM Surveillance Department at NAMA, optimizing data management, record-keeping, and operational compliance for national radar systems.
Highlights
Strengthened operational integrity of nine national radar stations by introducing structured documentation and backup processes.
Enhanced administrative workflows, reducing turnaround time for departmental requests and information retrieval.
Improved system auditability through standardized record templates and preventive data preservation practices.
Coordinated internal communications and maintained TRACON module records, ensuring traceability and operational compliance.
Biofem Group (Nig.) Limited
|Quality Assurance Specialist
Ikeja, Lagos, Nigeria
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Summary
Monitored product integrity and quality assurance for medical consumables and devices at Biofem Group, ensuring GMP compliance and enhancing efficiency in public health programs.
Highlights
Improved traceability by designing systematic inventory records for medical devices and bio-specimens, enhancing regulatory compliance.
Enhanced efficiency in high-volume community health programs by streamlining patient triage and reporting systems.
Strengthened post-test counseling frameworks, improving patient understanding and program effectiveness.
Monitored product integrity, quality assurance, and inventory of medical consumables and devices under GMP and safety protocols.
Volunteer
Habitat for Humanity
|Volunteer Team Supervisor
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Summary
Supervised multiple teams in restoring a 12-home community, ensuring adherence to safety and project timelines for impactful community development.
Highlights
Supervised multiple teams in restoring a 12-home community, ensuring adherence to safety and project timelines.
Big Brothers Big Sisters
|Youth Mentor
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Summary
Mentored youths through structured after-school programs, fostering discipline, leadership, and positive learning habits.
Highlights
Mentored youths through structured after-school programs to build discipline, leadership, and learning habits.
Education
Federal University of Agriculture, Abeokuta
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B.Sc.
Chemistry
Grade: Second Class Honours
Certificates
Kimberly Ryan Employability & Workplace Readiness Certification
Issued By
Kimberly Ryan
Jobberman Soft Skills Training Certification
Issued By
Jobberman
Workplace Readiness & Business Growth Strategies
Issued By
Generals Equip Academy
Strategic Planning Course
Issued By
HP Life e-Learning
Certificate of Service - Treasurer, Students Chemical Society of Nigeria (FUNAAB Chapter)
Issued By
Students Chemical Society of Nigeria (FUNAAB Chapter)
Certificate of Excellence
Issued By
FUNAAB
Skills
IT & Network Management
IT Management, Network Operations, LAN/WAN, Troubleshooting, Incident Response, IT Lifecycle Management, Asset Management, System Administration, Digital Transformation, Technical Proposals.
Administrative & Project Coordination
Administrative Support, Project Coordination, Calendar Management, Travel Logistics, Stakeholder Management, Document Preparation, Records Management, Filing Systems, Workflow Optimization, Data Handling, Operational Compliance.
Customer Experience & Relations
Customer Support, Client Relations, Customer Experience, Digital Touchpoints, User Satisfaction, Feedback Analysis, Escalation Management, Customer Education, Service Level Agreements (SLAs), Brand Trust.
Quality Assurance & Data Analysis
Quality Assurance, Data Analysis, Process Improvement, GMP Protocols, Inventory Management, Traceability, Reporting Systems, System Auditability, Data Integrity.
Business Strategy & Development
Business Proposal Development, Organizational Strategy, Strategic Planning, Resource Allocation, Technology Investment, Digital-First Strategies, Onboarding, Retention, User Advocacy.
Software & Tools
Microsoft Office Suite, Word, Excel, PowerPoint, Google Suite.
Core Competencies
Problem Solving, Analytical Thinking, Communication (Written & Verbal), Cross-functional Collaboration, Leadership, Mentorship.
Interests
Education
Youth Development
Technology
Research
Community Impact
References
References
Available upon request